Alexander and Janice Caillet on Building Resilience to Successfully Navigate Change

Defining Resilience:
Janice and Alexander define resilience as "the capacity of a system, enterprise, team or person to transition its common purpose, shared goals and or any key components of the team wheel to successfully bounce back in the face of change.” This definition builds upon the concept of maintaining core purpose while adapting to changing circumstances.

Magnitude of Change:
Three levels of change magnitude are identified:

• Significant: Change in the common purpose of the team.

• Sizable: Change in shared goals.

• Substantial: Change in key components of the team wheel.

Recognizing the magnitude of change helps teams prepare and respond appropriately.

Stages of Transition:
Three stages of transition are outlined:

1. Preparedness: Focuses on creating effective team processes, positive norms, and identifying change indicators.

2. Response: Emphasizes identifying the magnitude of change, maintaining cohesion, and addressing impacted development areas.

3. Recovery: Involves acknowledging the end of something, implementing necessary changes, and returning to a state of preparedness.

Psychological Safety:
Defined as "the belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns or mistakes" and "the degree to which team members feel that their environment is supportive of asking for help, trying new ways of doing things, and learning from mistakes."

Benefits of psychological safety include:

• Encourages speaking up.

• Enables clarity of thought.

• Supports productive conflict.

• Increases the likelihood of sharing failures for learning.

Team Behaviors that Cultivate Psychological Safety:
Seven key behaviors are identified:

• Working from a coherent state of mind.

• Acknowledging limits of current capabilities.

• Having sensitivity and empathy for each other.

• Engaging in continuous feedback.

• Practicing conversational turn-taking.

• Leveraging failures as learning opportunities.

• Establishing mutual accountability for goals.